Frequently Asked Questions

We provide security services to the entire DFW metroplex, covering areas including: Dallas, Fort Worth, Irving, Grand Prairie, Grapevine, Colleyville, Arlington, Mansfield, Richardson, Plano, Frisco, McKinney, Allen, Celina, Prosper, Southlake, Lewisville, Flower Mound, Rockwall, and Rowlett.

Reach out to us by sending a message here if you have any questions about residential alarm systems or home security in Arlington, TX, we’d love to help.

Protectus Security provides a wide range of solutions, including alarm monitoring, access control, video, and smart home automation. We tailor our services to meet the specific needs of each client, whether residential or commercial.

With our mobile app integration, you can view live feeds, receive alerts, and control your security system remotely from your smartphone or computer. Systems like Alarm.com offer easy access and centralized control for all devices in one interface.

You can reach our support team 24/7 for troubleshooting and assistance. Our technicians can often resolve issues remotely, but if needed, we’ll schedule a technician to visit your location.

Yes, we offer professional installation services to ensure your security and automation systems are set up correctly and integrated seamlessly. Our experts will also provide training to ensure you’re comfortable using your new system.

We provide integrated home security systems that include alarms, video surveillance, smart locks, and motion detectors, all accessible from one app. This helps homeowners stay connected to their property and receive real-time alerts.

Yes, with our remote access features, you can view live feeds, monitor alerts, and control cameras from anywhere with an internet connection.

Many insurance companies provide discounts for actively monitored residential security systems. We always recommend reaching out to yours to check.

Yes, we offer smart Alarm.com doorbells with HD video, two-way audio, and motion detection, so you can monitor your front door and speak with visitors even when you’re away.

We provide a full suite of smart home automation, including smart locks, thermostats, lighting control, and integrated video doorbells. Each of these can be managed through a central app for seamless control and convenience.

We can integrate many existing smart home devices with our security systems. During consultation, our team will evaluate compatibility and discuss how best to unify your devices.

Smart automation can adjust lighting, heating, and cooling based on occupancy, which reduces energy waste. For instance, lights and thermostats can be programmed to turn off or adjust when you leave home, helping you save on utility bills.

Yes, we offer professional 24/7 monitoring for businesses, ensuring immediate response in case of any security event. This service helps minimize potential loss and provides peace of mind around the clock.

Video surveillance provides valuable insights into customer traffic patterns, peak hours, and employee interactions. Business owners can use these analytics to optimize operations, enhance customer experience, and reduce theft.

A custom solution allows business owners to manage multiple locations from a single platform, control access at each site, and centralize video storage for easy review. Protectus Security designs scalable solutions for businesses of all sizes and layouts.

You could get a discount from your insurance company if you have a commercial security system installed. We recommend reaching out to them directly to find out.

Access control systems regulate who can enter certain areas, improving security by limiting entry to authorized personnel only. This is especially useful for businesses with sensitive areas, such as stockrooms or data centers.

Yes, Protectus Security’s access control solutions allow you to manage permissions, monitor access logs, and update user access from any location through our secure app or web portal.

Our access control systems can be customized for various roles and locations, allowing you to assign access levels for different employees or set time-based restrictions for specific areas.

Video analytics can identify customer traffic patterns, track suspicious behavior, and alert you to unusual activity. This technology enhances security while offering insights to improve business operations and layout.

Yes, with cloud-based video storage, you can view live and recorded footage from all your locations in a single app. This centralized access is ideal for business owners with multiple sites or homeowners who want a complete view of their property.

Yes, our cameras are equipped with night vision, providing clear footage even in low-light conditions. This is especially valuable for monitoring after-hours or exterior areas at night.